# Welcome

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal S1 Hardware Wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# User manual

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Quick Start

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}

####


# SafePal S1 Hardware Wallet Unboxing

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Set Up Your SafePal S1 Hardware Wallet In 3 Minutes

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Best security practices

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Hardware security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Device authentication mechanism

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Air-gapped Signing Mechanism

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# True random number generator

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Independent security element & multi-sensors

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Software Security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# PIN code

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Mnemonic phrase

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Firmware security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Passphrase

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# App security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Recovery & back-up

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Others

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Transactions

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Send

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Receive

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# FAQ

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Firmware Upgrade

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to upgrade

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Upgrade History

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Upgrade FAQ

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Orders

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Buy a SafePal wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Order & Delivery

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# After-sales support

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# PayPal Payment

How to purchase using PayPal

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Credit Card Payment

How to buy SafePal Products using a Credit Card

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal Software Wallet

{% hint style="info" %}
:loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:
{% endhint %}


# How To Create A SafePal Software Wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Cómo crear una cartera de software SafePal

{% hint style="info" %}

## ¡Hola! **Hemos migrado el Centro de ayuda a otra plataforma, por lo que es posible que el contenido que ve aquí no sea la última versión.** Visite [nuestro nuevo Centro](https://safepalsupport.zendesk.com/hc/en-us) de ayuda o [envíe una solicitud](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) si necesita ayuda con el producto. ¡Gracias por su cooperación!

{% endhint %}


# Как создать программный кошелек SafePal

{% hint style="info" %}

## Привет! **Мы перенесли Справочный центр на другую платформу, поэтому содержание, которое вы видите здесь, может быть не последней версии.** [Посетите наш новый справочный центр](https://safepalsupport.zendesk.com/hc/en-us) или [отправьте запрос](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732), если вам нужна помощь по продукту. Спасибо за сотрудничество!

{% endhint %}


# SafePal Yazılım Cüzdanı nasıl oluşturulur

{% hint style="info" %}

## Selam! **Yardım Merkezini başka bir platforma taşıdık, bu nedenle burada gördüğünüz içerik en son sürüm olmayabilir.** Herhangi bir ürün [yardımına ihtiyacınız varsa](https://safepalsupport.zendesk.com/hc/en-us), yeni Yardım Merkezimizi ziyaret edin veya [bir talep gönderin](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732). İşbirliğiniz için teşekkürler!

{% endhint %}


# 如何创建SafePal软件钱包

{% hint style="info" %}

## Hi! 我们已经将帮助中心迁至其它平台，因此您在此页面看到的内容不一定是最新版本。请访问我们[最新的帮助中心](https://safepalsupport.zendesk.com/hc/en-us)以查看相关说明与教程。如果需要产品帮助，可以[点击此处](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732)提交工单，我们将尽快提供支持。感谢您的配合！

{% endhint %}


# How To Recover A SafePal Software Wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How To Send Crypto To A SafePal Software Wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to send crypto from SafePal software wallet to other places

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Security

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Mnemonic Phrase (Seed Phrase/Recovery Backup)

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Security Password

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Passphrase

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Token/Coin Management

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Supported Cryptocurrencies

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Add A Coin/Token Into SafePal Wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to remove coins/tokens from the SafePal wallet

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Trade

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Binance Trading DApp

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Login To Binance Trading DApp

{% hint style="info" %}

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{% endhint %}


# Deposit To The Binance Trading DApp

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

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# Trade On The Binance Trading DApp

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to withdraw from the Binance Trading DApp

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# FAQ

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Binance DEX

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Trade On Binance DEX Webpage Using A SafePal Wallet

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Trade On Binance DEX Inside The SafePal Wallet

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Cross-chain Swap

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Cross-Chain Swap Tutorial

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Swap FAQ

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}

. 


# Buy Crypto

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal Cypher

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Wallet Holder Offering

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal Wallet Holder Offering X Moonpot

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal Wallet Holder Offering X OpenOcean

OOE WHO Campaign Summary

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal Wallet Holder Offering X Tokocrypto

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SFP Airdrop Round 2 (Completed)

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Blockchain Tutorials

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to switch DApp nodes in the SafePal wallet?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to bridge 1INCH from Ethereum to BSC

Swap 1INCH ERC20 from Ethereum to 1INCH BEP20 Binance Smart Chain

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to bridge SUSHI from Ethereum to BSC

Swap SUSHI ERC20 from Ethereum to SUSHI BEP20 Binance Smart Chain

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# UTXO - What is it and how to use it

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# I have assets in the SafePal App, but when I want to trade on Binance DEX, why are they not displaye

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Why do I still have to pay the gas even if my ETH transfer failed? How can I get my gas fee back?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How To Accelerate A ETH Transaction

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How To Cancel A ETH Transaction

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Troubleshooting

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# iOS V2.5.2 Update Issue Report

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# SafePal's Buy Crypto feature bug report

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Google 2FA Backup Reset

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Derivation paths supported by SafePal

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Wrong VET Transfer

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}

##

{% embed url="<https://blog.safepal.io/safepal-binance-spot-trading-competition/>" %}

### **Here are some useful notes about using the Binance Spot Trading system embedded in the SafePal wallet:**

1. Binance account created through different SafePal wallet accounts is independent of each other.
2. Only the SafePal wallet accounts created or input through mnemonic phrase can authorize and create a Binance account.
3. The asset you deposit into the Binance account is stored on the Binance Exchange platform and is ready for trading anytime.
4. Binance exchange account is paired with your SafePal account info, and can only be logged in via the SafePal wallet authorization. If you lose the mnemonic phrase to the SafePal wallet account, you will not be able to log-in to the paired Binance exchange account. Please keep your mnemonic phrase in secure locations.
5. Before using the Binance Spot Trading system, please make sure you have read and agreed on the [Binance terms of service](https://www.binance.com/en/terms).


# Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How to Export Public Key from SafePal?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# If I change my phone or hardware wallet, how can I recover my assets?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# I can't view the balance on the S1 hardware wallet, why is that?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# How does SafePal protect your online privacy?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Can I pair the SafePal S1 hardware wallet with other apps?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}


# Something happened to my hardware wallet battery and it cannot be charged now

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}




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