Troubleshooting
To help us understand the problem you might encounter in a better and faster way, it is always great to have some further details and descriptions about the case.
When you encounter the following cases, please reach out to support@safepal.io and send along with the instructed information. SafePal support team will respond as soon as possible.
Please email us at support@safepal.io, Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
App version (Open SafePal App-->Setting-->About )
Brand and type of your phone
Picture, screenshot or video ( to help us better understand the case)
Brief description of the bug
Please email us at support@safepal.io,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
Firmware version and SN code( Open SafePal wallet-->Settings-->About)
App version (Open SafePal App-->Setting-->About )
Brand and type of your phone
Picture, screenshot or video ( to help us better understand the case)
Brief description of the bug
Please email us at support@safepal.io,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
TXid: the unique ID for this transaction
Name of the token/coin
Firmware version and SN code( Open SafePal wallet-->Settings-->About)
App version (Open SafePal App-->Setting-->About )
Brand and type of your phone
Picture, screenshot or video ( to help us better understand the case)
Brief description of the bug
Why is my transaction unpackaged by miners？
If not processed, how long would it take to return the transaction?
I have received money from others, and I saw this on my App. But why doesn't my S1 wallet show up the balance?
Why my token is not received after the transaction is already confirmed？
I recovered a wallet on SafePal, but why doesn’t it show all my coins? Did I lose my coins? How do I track them back?
