Troubleshooting
To help us understand the problem you might encounter in a better and faster way, it is always great to have some further details and descriptions about the case.
When you encounter the following cases, please reach out to www.safepal.io to submit a request.
and send along with the instructed information. SafePal support team will respond as soon as possible.

App Bug

Please email us at www.safepal.io to submit a request. Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Device Bug

Please email us at www.safepal.io to submit a request.,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    Firmware version and SN code( Open SafePal wallet-->Settings-->About)
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Transaction bug

Please email us at www.safepal.io to submit a request,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    TXid: the unique ID for this transaction
    Name of the token/coin
    Firmware version and SN code( Open SafePal wallet-->Settings-->About)
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Features you think might be bugs, but are actually not:

Why is my transaction unpackaged by miners?
If not processed, how long would it take to return the transaction?
I have received money from others, and I saw this on my App. But why doesn't my S1 wallet show up the balance?
Why my token is not received after the transaction is already confirmed? ‌
I recovered a wallet on SafePal, but why doesn’t it show all my coins? Did I lose my coins? How do I track them back?
Last modified 6mo ago