Report a bug

To help us understand the problem you might encounter in a better and faster way, it is always great to have some further details and descriptions about the case.

When you encounter these following cases, please reach out to support@safepal.io and send along with the instructed information. SafePal support team will respond as soon as possible.

App Bug

Please email us at support@safepal.io and send the following information:

  • App version (Open SafePal App-->Setting-->About )

  • Brand and type of your phone

  • Picture, screenshot or video ( to help us better understand the case)

  • Brief description of the bug

Device Bug

Please email us at support@safepal.io and send the following information:

  • Firmware version and SN code( Open SafePal wallet-->Settings-->About)

  • App version (Open SafePal App-->Setting-->About )

  • Brand and type of your phone

  • Picture, screenshot or video ( to help us better understand the case)

  • Brief description of the bug

Transaction bug

Please email us at support@safepal.io and send the following information:

  • TXid: the unique ID for this transaction

  • Name of the token/coin

  • Firmware version and SN code( Open SafePal wallet-->Settings-->About)

  • App version (Open SafePal App-->Setting-->About )

  • Brand and type of your phone

  • Picture, screenshot or video ( to help us better understand the case)

  • Brief description of the bug

Features you thought as bugs, but actually not:

Why is my transaction unpackaged by miners?

If not processed, how long would it take to return the transaction?

I have received money from others, and I saw this on my App. But why doesn't my S1 wallet show up the balance?

Why my token is not received after the transaction is already confirmed? ‌

I recovered a wallet on SafePal, but why doesn’t it show all my coins? Did I lose my coins? How do I track them back?