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Troubleshooting
iOS V2.5.2 Update Issue Report
I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
Changelog
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Troubleshooting
To help us understand the problem you might encounter in a better and faster way, it is always great to have some further details and descriptions about the case.
When you encounter the following cases, please reach out to www.safepal.io to submit a request.​
and send along with the instructed information. SafePal support team will respond as soon as possible.

App Bug

Please email us at www.safepal.io to submit a request. Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Device Bug

Please email us at www.safepal.io to submit a request.,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    Firmware version and SN code( Open SafePal wallet-->Settings-->About)
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Transaction bug

Please email us at www.safepal.io to submit a request,Twitter(@iSafePal) or Telegram community(@SafePalwallet) and send the following information:
    TXid: the unique ID for this transaction
    Name of the token/coin
    Firmware version and SN code( Open SafePal wallet-->Settings-->About)
    App version (Open SafePal App-->Setting-->About )
    Brand and type of your phone
    Picture, screenshot or video ( to help us better understand the case)
    Brief description of the bug

Features you think might be bugs, but are actually not:

Why is my transaction unpackaged by miners？
If not processed, how long would it take to return the transaction?
I have received money from others, and I saw this on my App. But why doesn't my S1 wallet show up the balance?
Why my token is not received after the transaction is already confirmed？ ‌
I recovered a wallet on SafePal, but why doesn’t it show all my coins? Did I lose my coins? How do I track them back?
​
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iOS V2.5.2 Update Issue Report
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Contents
App Bug
Device Bug
Transaction bug
Features you think might be bugs, but are actually not: