SafePal Knowledge Base
SafePal Knowledge Base
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SafePal S1 Hardware Wallet
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Troubleshooting
iOS V2.5.2 Update Issue Report
I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
Changelog
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How to Export Public Key from SafePal?
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When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
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If I change my phone or hardware wallet, how can I recover my assets?
Last updated
7 months ago
