HongKong: If your receiving address is HongKong, please provide your full Chinese name, or the logistic company will not deliver the package.
Brazil: Please contain personal tax number in the address line, or the package will be refused by the Brazilian customs.
There are two payment options on our homepage: PayPal and Coin payments.
Paypal could accept MasterCard / VISA Card / Credit Card / Debit Card, etc.
Coin payment accepts BTC/ETH/LTC.
Please feel free to choose the payment method as you like.
1.After adding SafePal S1 to the shopping cart, fill in "Contact information" and "Shipping address" and click "Continue to shipping".
2.Confirm the details again and click "Continue to payment".
3.Choose PayPal as your payment method,and click on “Complete order”.
4.At the PayPal log in Page，choose "Pay with Debit or Credit Card" below the "Log in" button.
5.Fill in all Debit or Credit Card information click “Pay Now”.
The first possibility is that you might have created several orders at the same time. Please kindly check your e-mail for further details.
If indeed there are multiple orders placed at the same time, but with only one paid, then please don’t worry. The paid order will be shipped in time and you will receive a delivery notification later.
If you find only one order and it is cancelled, please check if you pay the order via crypto payment. It could be possible that the transaction fee is too low, causing the transaction unconfirmed. Please check the payment status on the chain. If the payment is indeed not successfully, you might need to create another order and pay again.
Firstly please be noted that a tracking ID will only be available after the order is shipped, meaning you will receive a shipment notification email first.
Orders are processed in order within 48 hours during business days. This also subjects to special situations including official holiday, logistics peak season, extreme weathers and lack of stock.
We will surely keep you posted if there is any changes or delays in your order.
Shipping speed in different countries or regions varies a lot. most country usually takes 6-10 days to deliver.
After the order is placed, the logistics tracking information will be displayed in the order reminder email.
Please first contact us via email@example.com for order status confirmation by sending us the order number, old address and new address.
If the package isn’t sent yet, the address will be changed into the new one as soon as possible.
If the order is under delivery already, the address cannot be changed ,unfortunately.
Thank you for your patience, and many apologies for the inconvenience.
After an order is placed, it usually takes 24-48 hours for us to process the order and send out the package. Once a package is sent, the tracking number will be updated in the system within another 24 hours.
It takes different time for the packages to reach different countries. For developed countries such as the USA, Australia, Canada, United Kindom or Germany, the logistics transportation will usually take 5-7 days for the standard shipping. For other countries on the globe, the time needed for transportation varies.
SafePal is now working with 4 logistics vendors to make sure global users can access our product and services equally. Unfortunately, once the package leaves our hands, we, like the users, will have to depend on the logistics partners to update and track the package along the way.
No even the logistics vendors themselves can guarantee the time needed to ship a package to a specific country, because it usually depends on different factors including the traffic capacity, weather conditions, local customs efficiency and local logistics services. One change in these factors could lead to the delay of the package delivery.
According to our previous shipping experiences, there are indeed some cases in remote countries where delivery time is much longer than the average level. The longest delivery took 35 days until the package reaches in the customer’s hands.
Apart from the factors mentioned above, another special factor is the local customs clearance procedure. Due to the different local customs policies in different countries, in some regions or countries, users will have to contact the local logistics companies for inquiries or pickups, or need to cooperate with the customs clearance. In such a case, the delivery circle will take longer if the customer misses the message sent from the logistics vendor or local customs authorities. (For more details about the local customs clearance, please refer to next FAQ)
If you have been waiting for a package for a long time, please send your order number to us at firstname.lastname@example.org, we will try best to help track the package and update the tracking history to you. Thank you for your understanding. We deeply appreciate your cooperation.
During the shipment process, there are several steps that could cause a delay in delivery:
For each order from our homepage, we will need the shipping info from the user for shipment purpose, including complete address, zip code, country, and phone number. If any of this information is lacking, our Customer Support team will contact the user for further info, and ship the package later.
When the parcel arrives at the destination country, it needs to pass random inspection by the customs. This is where most of the delays actually happen.
Import taxes, customs duties and any fees associated with the clearance process may be applicable and charged by the carrier and/or customs agencies.
SafePal does not collect this fee. Please contact your local customs services for more detailed information before placing your order. Refunds will not be given if you refuse to pay any applicable taxes or customs fees.
When importing goods to any country, taxes/duties may be charged based on the destination country's import regulation. Each country, however, has a different duty & tax rate, and sometimes the customs post this charge based on random selections. Therefore we are unable to specify the duties & taxes for each country in advance.
Please note that the shipping fee which you have paid does not include any taxes/duties. Your understanding will be highly appreciated.
In rare cases, your package may be lost during the transportation. In such a case, we will open an investigation process and give you a solution.
Should the package be damaged, please contact us via email@example.com and send us a picture of the damaged part of the product. Our customer service team will assist you in this case as soon as possible.