> For the complete documentation index, see [llms.txt](https://docs.safepal.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.safepal.io/report-a-bug/i-didnt-use-safepal-s1-when-creating-a-wallet-or-sending-a-transaction.-why-is-that.md).

# I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?

{% hint style="info" %}

## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

{% endhint %}