SafePal Knowledge Base
SafePal Knowledge Base
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iOS V2.5.2 Update Issue Report
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
Changelog
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If I change my phone or hardware wallet, how can I recover my assets?

Case1: If you lose your cellphone or change into a new one, you can recover the assets by downloading the SafePal App, and pair it with your SafePal S1 Hardware Wallet

Case 2: If you are using a SafePal Software Wallet instead, then you simply need to download the SafePal App on the new cellphone, and recover the software wallet using the correct mnemonic phrase.

Case 3: If you lose the hardware wallet, your asset can still be recovered with the correct mnemonic phrase on a new SafePal device.

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I can't view the balance on the S1 hardware wallet, why is that?
Last updated 1 week ago