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I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
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How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
First of all, the Binance feature integrated on SafePal is exactly the same as the current Binance.com transaction feature. As a partner, we integrate Binance's full set of Spot trading functions in the SafePal wallet.
Therefore, all security terms and service terms are consistent with Binance. More details can be found here.​
Binance accounts created in SafePal are indeed managed by Binance. It is a centralized trading account that exists on Binance's centralized trading platform.
The Binance spot trading function integrated on SafePal, only use your BNB address to create an account, not your personal information. （No phone, NO email address）Therefore, Binance does not have your personal information. You can use this feature normally in SafePal. If Binance has any new news, we will promptly notify the community.
But please note that you must take good care of your mnemonic phrase, do not give it to anyone, and do not enter it online. Once the mnemonic phrase is lost, then your assets lost.
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I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
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When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
Last modified 9mo ago
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