Thanks for asking. This is a characteristic of XRP.
That means when you use XRP for the first time, you must transfer at least 20 XRP. Among them, 20 XRP is used to activate the account (can not be used normally). Part of more than 20 XRP can be used for normal transactions.
Of course, If you have XRP account on another wallet, you can also recover wallet on SafePal S1 if it's a BIP39/44 mnemonic phrase standard. More details kindly check this link.