Recovery & back-up
Hi! We have migrated the Help Center to another platform, hence the content that you see here might not be the latest version. Visit our new Help Center or submit a request if you need any product assistance. Thank you for your cooperation!
Inside every SafePal package, there are multiple mnemonic cards, where you can write down your mnemonic phrase and pelase keep them in secure locations.
Whenever your wallet is lost or damaged, you can always recover and access your assets with the correct mnemonic phrase.
SafePal is using BIP39/44 mnemonic phrase standard so you could recover the mnemonic phrase in any other BIP39/44 compatible wallet. Here is a recover guide video, kindly check it if you are interested in.
Don't worry. We've got your back