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I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
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SafePal's Buy Crypto feature bug report
Simplex is the official partner of SafePal's ‘Buy crypto’ service. In December 2019, SafePal has built a partnership with Simplex, and integrated with the Simplex Buy Crypto service inside the SafePal wallet to provide users with user-friendly and convenient fiat onramp capability. For all of the Buy Crypto orders and service details, it is Simplex who is providing the ultimate service and support. All policies for buying crypto in the SafePal app are consistent with the Simplex service terms.
Since SafePal does not access or store any data about users buying Crypto on Simplex, including KYC information, order data, bank card data, etc, in the case of Buy Crypto order inquiries, it is recommended to reach out to Simplex for more direct and faster customer support service.
Simplex customer support can be reached out via: https://www.simplex.com/contact-us/​
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My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
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