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SafePal S1 Hardware Wallet
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I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
SafePal's Buy Crypto feature bug report
Google 2FA Backup Reset
Derivation paths supported by SafePal
Wrong VET Transfer
My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
How to Export Public Key from SafePal?
If I change my phone or hardware wallet, how can I recover my assets?
I can't view the balance on the S1 hardware wallet, why is that?
How does SafePal protect your online privacy?
Can I pair the SafePal S1 hardware wallet with other apps?
Something happened to my hardware wallet battery and it cannot be charged now
Is it recommended to recover an old seed phrase on SafePal wallet?
What should I do if my firmware upgrade fails?
Changelog
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I can't view the balance on the S1 hardware wallet, why is that?
Actually, your crypto asset is on the blockchain, and you manage the asset with the only proof of your ownership of these assets---the mnemonic phrase. SafePal App or SafePal server doesn’t store or access your private key, mnemonic phrase, or crypto assets.
S1 hardware wallet is a tool to keep your mnemonic phrase safe and protect your asset from malicious hackers, while the SafePal App is responsible for all the interaction with the internet and blockchain.
Since the S1 device is 100% offline, the balance won't be automatically synchronized to the S1 hardware wallet. It's not until the S1 device signs an out-flow transfer then it 'knows' the existence of this newly added token. To view the balance of your assets, please kindly use the SafePal App.
Furthermore, you don't have to transfer your asset from SafePal App to SafePal hardware device.
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If I change my phone or hardware wallet, how can I recover my assets?
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How does SafePal protect your online privacy?
Last modified 9mo ago
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