I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

If you are seeing the following 3 cases happening after you recover a wallet, you can be 100% certain that you are recovering the wrong wallet instead of the original one:

  1. The security suffix of the wallet has been changed(Read what is a security suffix)

  2. The wallet addresses in the new wallet are obviously different from the old ones

  3. There is empty balance in it

There could be the following reasons causing a different wallet after a recovery:

1. The seed wasn't correctly input. There could letters missing or typo in the seed words. All BIP39 seed words can be found in this list. Check if you made any incorrect input. If a seed word that doesn't belong to the BIP39 word list is entered in the SafePal wallet recovery page, the input frame will turn red.

When users enter a wrong seed word that doesn't belong to BIP39 word list, the input space will turn red.

2. The original wallet enabled Passphrase feature but on the new one, the Passphrase is not enabled(Read what is a Passphrase).

So please triple verify whether you have made the above mistakes when you are seeing a wrong wallet. If you double-check and confirm the correctness of the above two settings, then the only remaining possible reason is that the seed phrase you have was never correctly recorded. For this case, unfortunately, SafePal cannot help retrieving your seed phrase because SafePal doesn't not access or store your mnemonic phrase or private key.

Hope this helps.