SafePal Knowledge Base
  • Welcome
  • SafePal S1 Hardware Wallet
    • User manual
    • Quick Start
      • SafePal S1 Hardware Wallet Unboxing
      • Set Up Your SafePal S1 Hardware Wallet In 3 Minutes
    • Security
      • Best security practices
      • Hardware security
        • Device authentication mechanism
        • Air-gapped Signing Mechanism
        • True random number generator
        • Independent security element & multi-sensors
      • Software Security
        • PIN code
        • Mnemonic phrase
        • Firmware security
        • Passphrase
        • App security
        • Recovery & back-up
        • Others
    • Transactions
      • Send
      • Receive
      • FAQ
    • Firmware Upgrade
      • How to upgrade
      • Upgrade History
      • Upgrade FAQ
    • Orders
      • Buy a SafePal wallet
      • Order & Delivery
      • After-sales support
      • PayPal Payment
      • Credit Card Payment
  • SafePal Software Wallet
    • How To Create A SafePal Software Wallet
      • Cómo crear una cartera de software SafePal
      • Как создать программный кошелек SafePal
      • SafePal Yazılım Cüzdanı nasıl oluşturulur
      • 如何创建SafePal软件钱包
    • How To Recover A SafePal Software Wallet
    • How To Send Crypto To A SafePal Software Wallet
    • How to send crypto from SafePal software wallet to other places
    • Security
      • Mnemonic Phrase (Seed Phrase/Recovery Backup)
      • Security Password
      • Passphrase
    • Token/Coin Management
      • Supported Cryptocurrencies
      • Add A Coin/Token Into SafePal Wallet
      • How to remove coins/tokens from the SafePal wallet
    • Trade
      • Binance Trading DApp
        • Login To Binance Trading DApp
        • Deposit To The Binance Trading DApp
        • Trade On The Binance Trading DApp
        • How to withdraw from the Binance Trading DApp
        • FAQ
      • Binance DEX
        • Trade On Binance DEX Webpage Using A SafePal Wallet
        • Trade On Binance DEX Inside The SafePal Wallet
    • Cross-chain Swap
      • Cross-Chain Swap Tutorial
      • Swap FAQ
    • Buy Crypto
  • SafePal Cypher
  • Wallet Holder Offering
    • SafePal Wallet Holder Offering X Moonpot
    • SafePal Wallet Holder Offering X OpenOcean
    • SafePal Wallet Holder Offering X Tokocrypto
    • SFP Airdrop Round 2 (Completed)
  • Blockchain Tutorials
    • How to switch DApp nodes in the SafePal wallet?
    • How to bridge 1INCH from Ethereum to BSC
    • How to bridge SUSHI from Ethereum to BSC
    • UTXO - What is it and how to use it
    • I have assets in the SafePal App, but when I want to trade on Binance DEX, why are they not displaye
    • Why do I still have to pay the gas even if my ETH transfer failed? How can I get my gas fee back?
    • How To Accelerate A ETH Transaction
    • How To Cancel A ETH Transaction
  • Troubleshooting
    • iOS V2.5.2 Update Issue Report
    • I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
    • My DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?
    • SafePal's Buy Crypto feature bug report
    • Google 2FA Backup Reset
    • Derivation paths supported by SafePal
    • Wrong VET Transfer
    • My assets are not displayed on Binance DEX/Binance Spot Trading. Why is that?
    • Can I create multiple wallets on 1 SafePalS1? Or can I pair 1 S1 with multiple SafePal Apps?
    • I didn’t use SafePal S1 when creating a wallet or sending a transaction. Why is that?
    • How to make sure that Binance will not block my funds when using Binance Spot Trading in SafePal?
    • When I send crypto from exchange to SafePal, it requests a Tag/Memo. What should I fill in?
    • How to Export Public Key from SafePal?
    • If I change my phone or hardware wallet, how can I recover my assets?
    • I can't view the balance on the S1 hardware wallet, why is that?
    • How does SafePal protect your online privacy?
    • Can I pair the SafePal S1 hardware wallet with other apps?
    • Something happened to my hardware wallet battery and it cannot be charged now
    • Is it recommended to recover an old seed phrase on SafePal wallet?
    • What should I do if my firmware upgrade fails?
  • Changelog
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  1. Troubleshooting

I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

PreviousiOS V2.5.2 Update Issue ReportNextMy DOGE transaction is stuck for 3 days. What can I do? Can SafePal cancel it?

Last updated 1 year ago

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