> For the complete documentation index, see [llms.txt](https://docs.safepal.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.safepal.io/report-a-bug/i-recovered-a-wallet-in-safepal-but-my-balance-shows-0-and-the-addresses-are-changed.-what-happened.md).

# I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?

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## :loudspeaker:Hi! **We have migrated the Help Center to another platform**, hence the content that you see here might not be the latest version. [Visit our new Help Center](https://safepalsupport.zendesk.com/hc/en-us) or [submit a request](https://safepalsupport.zendesk.com/hc/en-us/requests/new?ticket_form_id=360001760732) if you need any product assistance. Thank you for your cooperation! :smile:

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