I recovered a wallet in SafePal but my balance shows 0 and the addresses are changed. What happened?
If you are seeing the following 3 cases happening after you recover a wallet, you can be 100% certain that you are recovering the wrong wallet instead of the original one:
There could be the following reasons causing a different wallet after a recovery:
When users enter a wrong seed word that doesn't belong to BIP39 word list, the input space will turn red.
Please note that a different order of seed words will lead to different wallets. Make sure you enter the right order of the seed phrase carefully.
To put it simple, it looks like this:
- Seed A = Wallet A
- Seed A + Passphrase = Wallet B
Using a Passphrase will lead to a totally different wallet compared to only using the seed phrase. Please think hard if you have ever set a Passphrase on the previous wallet account. If yes, you will need to turn it on and enter to correct Passphrase during the wallet recovery.
If you check and confirm the above steps, and still see a different wallet after the recovery, then the only remaining possible reason is that the seed phrase you have was never correctly recorded. For this case, unfortunately, SafePal cannot help retrieving your seed phrase because SafePal doesn't not access or store your seed phrase or private key.
SafePal supports BIP39/44 mnemonic generation standard. If your mnemonic phrase is not BIP39/44-compatible, it cannot be properly recovered on a SafePal wallet.
Hope you can access your wallet again very soon.