The SafePal wallet is composed of two parts: the SafePal App and the SafePal S1 hardware wallet. There are security settings for both of them.
To help users to better distinguish, we would use 'security password' for the SafePal App, and 'PIN code' for the SafePal S1 hardware wallet.
Password on the SafePal App is a set of at least 8 alphanum(letters and numbers).
PIN code on the SafePal S1 hardware wallet is a set of 6-12 digits.
Learn more about the Security Password in the SafePal App here 👇 👇👇
Since SafePal doesn't store or access your security information such as the mnemonic phrase or the passwords, we are not able to help recovering your account once you forget the PIN code.
If you forget the PIN code unfortunately, please follow this instructions to reset the PIN code by yourself:
Make sure you have the correct mnemonic phrase in your hands
Reset your S1 hardwre wallet and recover the wallet account with the correct mnemonic phrase. During the wallet recovery, you will be able to set a new PIN code for the wallet.