Swap FAQ
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Does SafePal Swap charge any fee?
SafePal charges 0.3% service fee upon each swap order.
My swap order is stuck. What should I do?
Swap orders might take longer when the following cases happen:
Extreme market volatility
Blockchain network congestion
For the first situation, your swap order might have been failed due to an extremely volatile market situation and the order slippage could have exceeded the limit. In this case, please go to your swap orders, select the order that you want to process, choose whether you want to continue the order or apply for a refund, enter the security password and confirm the execution.
For the second situation, please wait patiently for the order to get through.
The amount I receive is less than the amount I pay for. Why is this?
The crypto market is highly volatile. During the Swap process, there could be order slippage caused by an extreme market fluctuation. This slippage is inevitable during such a market situation and it will lead to a different amount from the one you swap for at the time of placing an order. In such a case, you could either receive more or receive less according to the price ups and downs. For example, if the price of the token you swap for increases during the swap process, the amount you receive could be less. On the opposite, if the price of the token you swap for drops, the amount you receive will be more.
Why is my Swap order so slow?
Swap orders from the SafePal Cross-chain swap usually take 15-30 minutes. If you are seeing a slower completion time for your swap order, it could be caused by two reasons:
There is network congestion on the blockchain, hence the swap transaction takes longer than usual.
The swap pair you selected is not an active trading pair on the market and its market liquidity is shallow, thus leading to longer exchange time needed.
In either case, all you need to do is to patiently wait for the order completion. Should you have any concerns about the swap service, please email at www.safepal.io to submit a request.
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